Privacy Policy

Glow Derm Aesthetics (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you interact with our clinic or our website.

1. Information We Collect

We may collect the following types of information:

• Contact details such as your name, mobile number and email address.
• Basic demographic details such as age and gender, where relevant for treatment.
• Medical information shared during consultation, including history, reports and photographs you voluntarily provide.
• Appointment & billing information such as visit history, invoices and payment status (not full card numbers).
• Website usage data such as pages visited, time spent and generic device/browser information through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments and follow-ups.
• Understand your medical history and plan suitable dermatology or aesthetic treatments.
• Maintain internal medical records and documentation required by law.
• Respond to your queries made via phone, WhatsApp or other channels.
• Send important updates related to your appointment, treatment or clinic timing changes.
• Improve our website, services and patient experience.

3. Legal Basis & Consent

By voluntarily sharing your details with us and continuing to use our services, you consent to the collection and use of your information as described in this policy. Where required by law, we may obtain additional explicit consent for specific types of data or communication.

4. Data Storage & Security

We take reasonable technical and organisational measures to secure your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share limited information in the following cases:

• With healthcare professionals or diagnostic centres involved in your treatment, with your knowledge or consent.
• With service providers who support our clinic operations (for example, software or IT support), bound by confidentiality obligations.
• To comply with legal, regulatory or court requirements, or to respond to lawful requests by public authorities.

6. Use of WhatsApp & Other Messaging Platforms

If you contact us or choose to receive updates via WhatsApp or other messaging platforms, basic contact details and message history may be processed by those platforms in accordance with their own privacy policies. We use such channels mainly for:

• Confirming or rescheduling appointments.
• Sending general clinic information or reminders.
• Responding to your queries.

We avoid sharing detailed medical reports or highly sensitive information over such platforms unless you explicitly request it and understand the associated privacy risks.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and to understand aggregate usage patterns. You can modify your browser settings to block or delete cookies, though certain site features may not function optimally as a result.

8. Data Retention

We retain your personal and medical information for as long as required to:

• Provide you with clinical services and follow-up care;
• Comply with applicable legal, regulatory or record-keeping requirements; and
• Resolve disputes and enforce our policies.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request corrections to inaccurate or incomplete information;
• Request limited use or deletion of certain information, subject to legal and medical-record obligations;
• Withdraw consent for specific types of communication (for example, promotional messages).

To exercise these rights, you can contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, privacy practices or security of such third-party sites. We encourage you to review their respective privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised “last updated” date.

12. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or how your information is handled, please contact:

Glow Derm Aesthetics
Samip A, G 5/6, Shreyas Railway Crossing Rd,
Ambawadi, Ahmedabad, Gujarat 380015
Phone: +91 92656 58093